Creating a seamless customer experience and increasing leads
Elm Workspace are one of the South West’s leading fit out companies, transforming working spaces and office environments for their customers. Whether it’s new partition walls, fresh furniture or a complete re-design and fit-out, Elm can take care of it.
It became apparent in early 2017 that they were ‘missing a trick’. Throughout the last 20 years of trading, Elm have forged relationships with some of the UK’s leading office furniture manufacturers, this long term relationship and annual spend has ensured that they are able to procure office furniture products at the very best prices. Great… so instead of just offering it to their clients on fit-out projects why not sell it online too? This is a £400m industry each year!
average monthly online sales
live SKU's with Google shopping integration
average page views per day
reducation in bounce rates
Here’s where the fun starts… Elm approached us and asked if we could develop them a complete eCommerce solution which would allow them to sell products from the UK’s leading office furniture manufacturers. This may sound pretty straight forward, but after some quick calculations we amassed this to over 150,000 SKU’s all with product variants; different sizes, colours, configurations and prices.
After several scoping meetings we were clear on our direction, clear on our target market and had a strategy in place. The solution was a fully bespoke Magento 2 website that would allow their staff to add and edit products, process orders, integrate with Sage and Google shopping, process shipping and delivery notes, manage SEO meta data, run reports and handle 1000’s of customer accounts and process hundreds of orders each day. The site launched in the summer and we have seen online sales soar in excess of 50K pcm. The website has so much indexed content with Google that the Elm sales team are now collecting leads for the fit-out side of their business too. The plan for the next 12 months is to integrate the site with Amazon and push to double the sales through tracking conversions, SEO and paid search.
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Unbelievable knowledge in increasing conversions & sales
We've worked with the Bubble team now for over 15 years, they have developed a number of really successful digital projects for us. Our latest e-commerce store is no exception, since launch we've seen our average order value, page visits, time on site and conversions increase significantly, what's really took us by surprise is how much our off line sales have shot through the roof. A great friendly team who bend over backwards, they are like having our own digital team in-house.
Group MD - Elm Workspace
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Contact us today to learn more about the services we offer or to kick start your next project, we would love to hear from you. Call us on 01777 702255 or submit the form below and we will get back to you as soon as possible.