At Bubble, our commitment to delivering exceptional service means continually finding ways to support you better. To streamline your web support requests and ensure more efficient resolutions, we’re excited to announce the launch of our new Web Support Ticketing System. This new system is designed to simplify the process of reaching our support team, making it even easier for you to get the support you need.
How to Submit a Ticket
You can now raise a web support ticket in one of two convenient ways:
Online: Simply visit our Web Support page and complete our easy-to-use form with the details of your query
Email: Alternatively, you can email your support request directly to websupport@bubbledesign.co.uk
How It Works
Our streamlined process ensures your support requests are handled promptly and effectively. Here’s how it works in four simple steps:
1. Submit Your Ticket
Submit your support ticket via our website or email us directly.
2. Ticket Assignment
Once submitted, your support request is automatically routed to our dedicated support team.
3. Expert Assistance
Our support team will investigate and resolve your issue. We’ll keep you informed throughout the process to ensure transparency and quick resolution.
4. Resolution and Follow-Up
After your issue is resolved, we’ll confirm that everything is working as expected and close the ticket.
How You’ll Benefit
By using our new ticketing system, you’ll enjoy several key advantages:
⚡ Faster response times as your query is immediately logged
🔎 Better tracking of your query from start to finish
🧑💻 Prioritised support based on the nature of your request
💬 Improved communication with regular updates
We’re confident this new system will make accessing support easier than ever and enhance your overall experience with Bubble. We understand that transitioning to a new system can feel daunting, which is why we’re committed to supporting you every step of the way. As we roll out our new web support ticketing system, our dedicated support team will be on hand to guide you through the process, answer any questions, and ensure a smooth changeover so you can continue receiving the high-quality service you expect from us. If you do have any questions or need assistance, please don’t hesitate to contact us.
Thank you for your continued trust in Bubble!
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